Reservation and cancellation terms
Check-in and check-out
Check-in time is after 14 o´clock on the arrival date. If you may arrive after 18 o´clock, please contact our reception on the telephone number +358 3 812 7100. Our reception is open mon-thu until 22 o´clock and fri-sat until 23 o´clock. It is possible to arrive after that as well, if agreed at beforehand.
Check-out time is until 12 o´clock on the departure date.
All rights of the possible changes in reservation and cancellation terms will be reserved. The customer is responsible for getting to know and accepting our valid reservation and cancellation terms before confirming a reservation. To the extent that the terms are not mentioned in the reservation and cancellation terms of the Hotel, Hotel Kumpeli Spa applies the general reservation and cancellation regulations of Finnish Hospitality Association MaRa.
Hotel Kumpeli Spa handles all the customer information completely confidentially.Changing or cancelling a pre-paid reservation
Reservations are binding and payments made in advance will not be returned in case the reservation is cancelled or the customer does not show up at the Hotel. In case the dates of a reservation need to be adjusted, please, contact the Hotel’s reception.
These booking and cancellation terms will apply only to those reservations which are made from Hotel´s own reservation system and are paid in advance.Contact information:
Hotel Kumpeli Spa
Muonamiehenkatu 3
18100 Heinola
Phone: (03) 8127 100
Email: vastaanotto@kumpeli.fi.Payments
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider regarding the payments made at the Hotel’s own reservation system. The sale is made between Paytrail Oyj and the customer. For a customer the service works as a traditional online bank service. Paytrail Oyj will be shown as the recipient in the invoice and will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution and co-operates with Finnish banks and credit institutions.
The merchant is responsible for all the liabilities of the sale and Paytrail Oyj is responsible for the reclamations. Hotel Kumpeli Spa only acts as a provider of the service and a marketer. In case of reclamations, please contact the website you made your payment to.
Paytrail Oyj
business ID 2122839-7
Innova 2
Lutakonaukio7
40100 Jyväskylä
Phone: + 358 207 181830
Credit cards
Following credit cards are accepted for paying reservations:
Visa, Visa Electron, MasterCard, American Express and Diners Club.
Reservation is completed when payment is made and confirmed.
In case of force majeure events we apply international regulations.